Legal
Booking & Cancellation
Booking is one WhatsApp message. Here is how it works and what we ask in return.
How to book
Message us on WhatsApp, call, or email. Tell us the treatment you would like and when. We will reply to confirm a time that suits you.
- Your booking is confirmed once we reply and agree a time.
- Please give us your name and the best number to reach you.
- Mention anything we should know in advance, such as an injury or an allergy.
Arriving
Please arrive a few minutes early so you can settle in. If you are running late, let us know. A late arrival may mean a shorter treatment so we do not run into the next guest's time.
Changing or cancelling
Plans change, and that is fine. Please tell us as early as you can so we can offer the time to someone else. A message on WhatsApp is enough to reschedule or cancel.
If you cannot make it
If you miss a booking without letting us know, we may ask you to confirm future bookings in advance. We will always talk to you first.
If we need to change something
Sometimes we have to move a booking, for example if a therapist is unwell. We will contact you as soon as we know and offer you another time that works.
Payment
We confirm the price and how to pay when you book, so there are no surprises on the day.
Contact
To book, change or cancel, reach us on 0307 4402401 (call or WhatsApp) or jadesspa121@gmail.com.